Policies
The details, clearly
So there are no surprises — here's how deposits, changes, delivery and allergens are handled.
Booking & deposits
A 50% non-refundable booking deposit reserves your date and is applied in full to your final total. The remaining balance is due 72 hours before delivery.
Cancellations
Cancellations made more than 14 days before your date may transfer the deposit to a future date within six months. Inside 14 days, deposits are forfeited.
Changes & final counts
Guest counts, dietary needs and styling details are finalised 7 days before your event. Increases are accommodated where possible.
Delivery & setup
Delivery fees are quoted by distance. We decorate and arrange the food onsite, but tables and furniture must be supplied by you. Please allow access at least 90 minutes before guests arrive.
Allergens
Our kitchen handles nuts, dairy, gluten and shellfish. We take care with cross-contact but cannot guarantee an allergen-free environment.
Keepsake pieces & food safety
Every board, stand and decorative piece delivered is yours to keep. Perishable items should be refrigerated within two hours.
Questions about any of the above? Get in touch.